Frequently Asked Questions...

Why Use Exterior Home Solutions LLC?
How do I know if I need a new roof?
How long does it take to replace a roof?
What should I expect during the roofing project?

Why Use Exterior Home Solutions LLC?

Exterior Home Solutions guarantees every roof we install for 5 years. If it leaks, just call us, and we’ll fix the problem for free. Granted, we may not offer you a price as low as Jim Bob, your neighbor’s brother’s buddy. But you can count Exterior Home Solutions to uphold the reputation it’s earned by taking good care of your family’s home- now, and for years to come.

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How do I know if I need a new roof?

Leaking roofs, poor drainage, and clogged gutters and downspouts can lead to significant water damage inside your home. To help determine if you need a new roof, Exterior Home Solutions LLC will conduct an inspection.

Outside Roof Inspection
Inspecting a roof from outside is very simple. All that is needed is a pair of binoculars and a viewing point that is unobstructed by other objects and trees. Following is a checklist of problem signs you can look for during an outside roof inspection.

* Blistered, curled or split shingles
* Loose or missing shingles or tiles
* Loose nails
* Exposed nails that could cause leaks
* Dark patches on asphalt shingles and/or large amounts of granules in the rain gutters that show the granular coating is wearing away
* Sagging either on the ridges or in the center of the roof
* Broken or loose shingles at the ridge lines and hip lines
Rusty or corroded metal flashing and loose shingles in the valleys, plumbing vents or near chimneys. It may be necessary to remove excess debris and leaves to inspect thoroughly and lots of leaf debris can cause damage to these sensitive areas of the roof.
* Overflowing gutters or excess water pooling near the foundation of the house
* For flat roofs, look for blisters, depressions near vent pipes, separations in flashing, and clogged drains.

Indoor Roof Inspection
* Sagging decking between the rafters. If the decking is sagging or deteriorating, the decking will also require replacement when a new roof is installed.
* Outside light that can be seen through the roof. This may not be a problem on shake roofs, since the wooden shakes will swell during the wet months, effectively preventing any leaks
*Signs of water damage or leaking, usually in the form of water stains or sagging ceilings. This could be due to an active leak in the roof or to condensation caused by poor ventilation.
* Signs of leaking in the attic - dark spots in the wood, especially around vents, chimneys, and other holes to the roof. Test dark spots in the wood with a screwdriver to decide if they are old or current problems. If the spot is still wet, or if it is soft, the spot is a current problem. If the spot is dry and hard, it is most likely an old problem that has been fixed.

If you observe any of the signs listed above, you need roof repairs or a new roof. Depending on the degree of damage, you can decide what is best for you and your house. Often the cost of fixing or replacing a roof is less than dealing with the damage an old roof can cause to your home.

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How long does it take to replace a roof?

Replacing a roof is a labor-intensive project and could take anywhere from a few days to 2 or more weeks, depending on the type of roof and the number of roofers in the crew. The time involved is substantially affected by the weather, as well. Wind, snow, rain, or even just the threat of one of these and will slow the process considerably.

For built-up roofs, removing and replacing the roof will probably proceed at a rate of approximately 1,500 square feet per day. For single-ply roofs, the rate is closer to 2,000 to 4,000 square feet per day. Careful planning and close project management can reduce some of the delays caused by bad weather.

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What should I expect during a roofing project?

If you are like most of our customers, this may be your first experience with a re-roofing, and you may be wondering what to expect. The following items are offered to help prevent any misunderstanding after the work begins.

NOISE, ETC.

Re-roofing is a noisy business. You will hear banging, hammering, etc. throughout the process.

TREES, BUSHES, FLOWERS AND SHRUBBERY

If you have low hanging branches over your driveway or roof, some trimming may be necessary. Our crews will cut back only those branches which limit their ability to do an efficient job. If you have any bushes, flowers or shrubbery which need to be protected, please let us know. We can work together to take the proper precautions to keep your landscaping looking nice.

LIGHT FIXTURES, PICTURES, MIRRORS, FANS, ETC.

These items can fall if they are not firmly attached to the ceiling or walls. Also, breakable items that are on shelves, tables, etc. should be placed on the floor. We ask that you check these items to make sure they are secure.

TEAR-OFF DEBRIS

When it is necessary to remove your existing roof, some debris may fall through between your roof deck boards into your attic or open garage. We suggest you cover or remove any items that may need protection to avoid damage.

ACCESS

Please let us know where you would like us staged (where to place material, park truck, and keep equipment). Please keep in mind that everything we use needs to be as close to the house as possible. This will allow us to complete your roofing project in a timely manner. Please also ensure all loose animals are properly secured. Although we cannot be responsible for damage to your driveway, we will attempt to protect its surface.

SATELITE DISHES / NON-RELATED PROJECTIONS / MOUNTINGS

Any satellite dishes that are mounted directly through the roof may need to be moved to allow us to properly install your new roof. You may need to contact your satellite company to reset your dish. Lightning rod systems, weather vanes, or other miscellaneous non-roof related projections may require disassembly / reinstallation. We will attempt to as best as possible re-install these items where possible, but cannot guarantee complete restoration to their original condition / location.

HIDDEN CONDITIONS

Please understand that the condition of your roof deck cannot be verified until we remove your existing shingles. It will be necessary to replace any rotten or broken decking. In that case, it will require an additional charge unless it has already been figured in your base bid. Any repairs to your roof deck may conflict with our original schedule of completion.

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